# Maciej Urbański
> I build automation systems that remove operational bottlenecks—connecting PM, operational data, and AI agents.

## Snapshot
- Location: Warsaw, Poland (remote-first).
- Languages: Polish, English.
- Target role: Head of Automations.
- Current titles: Support Team Lead · SysAdmin · IT Project Manager at Green Caffè Nero (2016–present).
- Scope: group-level PMO and IT operations across a 90+ location hospitality network in Poland.
- Contact: maciej@theurbanscy.com | +48 793 567 797

## Career progression (why Head of Automations)
Formal titles describe one combined remit:
- Multi-branch infrastructure, identity/workspace systems, POS and payment integrations
- Vendor coordination and cross-team rollout ownership
- Shipped automation programs (agentic PM, FinOps monitoring, secure document AI) without a separate automations org chart

## Defendable proof points
- 90+ locations supported (company network context)
- Zero-downtime Google Workspace migration
- Live BLIK/POS settlement reconciliation monitoring
- Production Wrike MCP (agentic PMO)

## Selected projects
1) Agentic PMO Framework (Wrike MCP) — production agents read/update live PM data, draft DoD, flag blockers under governance.
2) Settlement Reconciliation and FinOps Monitoring — near real-time BLIK/POS mismatch detection across branches.
3) Secure Document AI Pipeline — PDF→Markdown with anonymization before cloud LLM processing.
4) Google Workspace Migration and Identity Automation — zero downtime; HR-driven enrollment scripts (Python/PowerShell).
5) POS and Delivery Integration Reliability — Deliverect into production POS revenue path.

## Thought leadership
- AI for PMs: supervised execution in existing PM systems.
- Process mining: identify true bottlenecks before scripting automation.

## Tooling
- Languages: Python, Bash, PowerShell, SQL, Node.js
- Platforms: Google Workspace, AWS, Wrike, Docker, VMware
- Observability: Prometheus, Grafana, GitHub, Wireshark

## Credential
- AI_devs 3 Agents (Professional, issued 2025-03-03)
- https://credsverse.com/credentials/e2d6e72e-c393-4af0-a453-8404e7a1ced8?recipient=true

## Source URLs
- https://maciej.theurbanscy.com/
- https://maciej.theurbanscy.com/work.html
- https://maciej.theurbanscy.com/cv.html
- https://maciej.theurbanscy.com/cv-plain.html
- https://maciej.theurbanscy.com/cv.md
- https://maciej.theurbanscy.com/insights/
- https://maciej.theurbanscy.com/insights/ai-for-pms.html
- https://maciej.theurbanscy.com/insights/process-mining.html