# Maciej Urbański

I build automation systems that remove operational bottlenecks.
Target role: Head of Automations | Current: SME & IT Project Lead

IT leader bridging PMO and technical execution through agentic workflows, custom AI tooling, and process-driven operational improvements across a 90+ location hospitality network.

## Contact
- Email: maciej@theurbanscy.com
- Phone: +48 793 567 797
- Location: Warsaw, Poland (remote-first)
- Languages: Polish, English
- LinkedIn: https://www.linkedin.com/in/maciej-urba%C5%84ski-8bb17a97/
- GitHub: https://github.com/micz667

## Career progression
Green Caffè Nero — Support Team Lead · SysAdmin · IT Project Manager (2016 – Present)

Formal titles describe a combined group-level remit across a 90+ café network in Poland:
- Own PMO and IT operations spanning multi-branch infrastructure, identity, and workplace systems
- Lead vendor and systems integrations on revenue-critical paths (POS, delivery, payments)
- Design and ship automation: agentic PM tooling, settlement monitoring, secure document AI, and identity lifecycle scripts
- Influence delivery across support, operations, finance, and external vendors without a separate automation org chart

That is why the target title is Head of Automations: the work is already end-to-end automation leadership inside an operations-heavy environment.

## Core expertise
- Intelligent automation and AI-assisted PM delivery
- Secure data and anonymization pipelines for LLM workflows
- Infrastructure reliability for distributed POS operations
- FinOps and operational monitoring with actionable telemetry

## Selected projects (proof)
- Wrike MCP (production): AI agents read/update live PM data, draft Definition of Done, and flag blockers under governance rules
- Settlement reconciliation: Near real-time BLIK/POS mismatch detection across branch payment streams
- Secure document AI: PDF→Markdown with anonymization before cloud LLM processing
- Google Workspace migration: Multi-branch identity migration completed with zero downtime; HR-driven account automation
- Deliverect × POS: Delivery channel integration into the production POS revenue path

## Tooling
- Python, Bash, PowerShell, SQL, Node.js
- Google Workspace, AWS, Wrike, Docker, VMware
- Prometheus, Grafana, GitHub, Wireshark

## Credential
- AI_devs 3 Agents (Professional, issued 2025-03-03)
- Verify: https://credsverse.com/credentials/e2d6e72e-c393-4af0-a453-8404e7a1ced8?recipient=true