Maciej Urbański

Point of View

Automation works when PM, data, and operations use the same truth.

My approach starts with constraints in the real workflow, then maps AI and automation to remove those constraints without sacrificing governance.

• PM becomes a system supervisor, not a status relay.

  When agents can update project tools against explicit Definition of Done rules, PMs move from manual sync to quality control and stakeholder alignment.

• Process truth must come before automation scripts.

  Process mining and flow diagnostics identify where work stalls, so the first automation targets bottlenecks instead of creating new busywork.

• FinOps and reliability are product responsibilities.

  Payment settlements, POS integrations, and incident telemetry are not side concerns; they are the operating core for multi-site business delivery.

Selected Proof

Projects where I moved teams from manual operations to supervised automation.

• Agentic PMO

  Production Wrike MCP for AI-assisted task orchestration

  Introduced AI-driven PM updates and blocker signaling with governance rules inside a live PM environment.

• FinOps + Monitoring

  Settlement reconciliation between POS activity and banking reality

  Built real-time visibility to detect payment mismatches early and improve operational confidence across branches.

• Secure AI Pipeline

  Document tooling with anonymization for enterprise-safe LLM usage

  Enabled faster processing of operational documents while reducing privacy exposure before cloud AI processing.

Writing

How PM teams get better with AI and process insight.

• AI for PM

  From status theater to supervised agent workflows

  A practical operating model for PM teams that want automation without losing accountability.

• Process Mining

  Why process mining creates better delivery outcomes

  How to uncover bottlenecks, reduce cycle variance, and target automation where it matters.

Credential

Validated training in agent systems and practical GenAI tooling.

• AI_devs

  AI_devs 3 Agents (Professional, 5-week online course)

  Credential issued on 2025-03-03. Focused on building autonomous and semi-autonomous systems with modern LLM tooling.

Contact

Open to Head of Automations conversations.

If you are hiring for automation leadership, AI-augmented PMO, or process-driven ops transformation, send a note.