Maciej Urbański

Point of View

Automate the bottleneck, not the busywork.

I start from the real workflow constraints—then map AI and automation so teams gain throughput without losing governance.

• PMs supervise systems instead of relaying status.

  When agents update project tools against explicit Definition of Done rules, PMs spend time on quality control and stakeholder alignment.

• Measure the flow before scripting it.

  Process mining and operational telemetry show where work stalls, so the first automation targets the expensive constraint.

• Payments and POS uptime are product work.

  Settlement mismatches and delivery integrations are the operating core for multi-site hospitality—not side tickets.

Selected Proof

Shipped systems with concrete before → after.

• Agentic PMO · Production

  Wrike MCP for AI-assisted task orchestration

  Before: manual status maintenance. After: agents update live Wrike tasks, draft DoD, and flag blockers under governance rules.

• FinOps · Near real-time

  Settlement reconciliation across BLIK and POS

  Before: delayed mismatch discovery. After: monitoring that surfaces payment anomalies earlier across branch operations.

• Secure AI · Privacy-first

  Document pipeline with anonymization for LLMs

  Before: privacy risk blocked AI use. After: PDF→Markdown with sensitive data stripped before cloud processing.

• Identity · Zero downtime

  Google Workspace migration and HR-driven automation

  Before: manual account lifecycle across branches. After: migrated identity platform with automated enrollment scripts.

Writing

Operating notes on AI for PM and process insight.

• AI for PM

  From status theater to supervised agent workflows

  A practical operating model for PM teams that want automation without losing accountability.

• Process Mining

  Why process mining creates better delivery outcomes

  How to uncover bottlenecks, reduce cycle variance, and target automation where it matters.

All insights →

Contact

Open to Head of Automations conversations.

If you are hiring for automation leadership, AI-augmented PMO, or process-driven ops transformation, send a note. Formal title today: Support Team Lead · SysAdmin · IT Project Manager at Green Caffè Nero (group-level scope across 90+ locations)—see the career path for how that maps.