- Context
- In a multi-site hospitality network, settlement accuracy is operational trust. BLIK settlements and POS transaction streams could disagree; finance and ops often discovered mismatches after the fact—sometimes deep into a later reconciliation cycle. Stakeholders: café ops, support, finance. Constraint: alerts had to be actionable, not noise, and could not require a new headcount watching dashboards all day.
- Intervention
-
Delivered a reconciliation and monitoring path that joins BLIK and POS telemetry with operational logging for near real-time checks.
Phase 1 — Define mismatch semantics
Worked with finance/ops to define what counts as a mismatch vs. timing skew. Mapped fields across BLIK settlement exports and POS transaction streams so comparisons were apples-to-apples.
Phase 2 — Join + detect
Built Python/SQL jobs to ingest both streams, normalize keys (site, time window, amount), and flag divergences. Added operational logging so a mismatch could be traced back to source rows.
Phase 3 — Shared signal
Exposed a reconciliation dashboard/alert path shared by ops and finance—so anomalies become same-working-day signals (est.) instead of month-end surprises.
- Risks & how they were handled
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- False positives from timing skew → windowed matching and explicit “pending settle” states.
- Alert fatigue → tune thresholds with finance; prefer sparse high-signal alerts.
- Sensitive payment data → least-privilege access; no broad distribution of raw feeds.
- What I'd do differently
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- Instrument precision/recall of alerts earlier with a labeled sample week.
- Add an explicit “known timing lag” playbook per payment rail.
- Outcome
- Before: settlement mismatches often waited for a later finance reconciliation cycle—commonly multi-day lag, sometimes toward month-end (est.). After: a reconciliation path combines BLIK and POS streams with operational logging for near real-time checks, so ops and finance typically see anomalies the same working day instead of discovering them after the fact (est.).
System map
POS + BLIK streams
multi-site
POS transactions
branch feeds
BLIK settlement
settlement feed
Detect and log
mismatch
Ops / Finance alert
shared
Surfaces mismatches before month-end
Logs the join for later audit
Shares one alert path with ops and finance
What shipped
- Reconciliation jobs Join BLIK settlement and POS streams across branches.
- Operational logging Mismatch detection paired with payment telemetry.
- Shared alert path Ops and finance see the same signal instead of a month-end surprise.
Stack Python SQL BLIK feeds POS data alerts