Guided the Deliverect integration into the production POS stack and managed the technical and operational transition—protecting a revenue-critical delivery path.
Revenue-critical path
POS-linked delivery
Cross-team rollout
Clearer ownership
Context
Delivery channel uptime directly impacts revenue. Integration with the core POS environment had to be stable across sites, with clear ownership between IT and operations.
Intervention
Guided Deliverect into the production POS stack and managed both the technical cutover and the operational transition across teams—so the integration was owned, not orphaned.
Outcome
Before: fragile handoffs around delivery uptime. After: stronger integration reliability on the revenue path and clearer IT/ops ownership boundaries.
System map
Delivery demand lands in POS through a governed integration layer owned across IT and ops.
Artifacts
Production Deliverect × POS integration path
Operational transition ownership across teams
Incident patterns and cutover notes available under NDA